There was an item missing from my order and they obviously knew about it at the shipping stage (because it was highlighted on the invoice), but nothing was communicated to me until I contacted them repeatedly after the item arrived. I understand that there is a miscommunication with the workers, but what I don't understand is that after I contacted them, they would not apologize even for a single word when they made a refund or when I complained. It is as if they think they are emperor.
(Edit) The owner has replied below, and this will show you how they never apologize. The “threats” and such are overblown, I merely declared that I would make it known to the public that they are unreliable suppliers. Also, there is no such thing as me ordering materials only two weeks before shipping my game, and their other excuses distort what I wrote. What I am angry about is that they failed to contact me as they should have, causing me damage that I should not have had to do, and they spend thousands of words justifying themselves, but never utter a single word of apology. They accuse me of using strong language, but they are not willing to face the reason why I am angry while using such language. How arrogant!
I found their website when looking for some tokens to use for a board game prototype. There were some payment hiccups, but we got in touch over email an sorted it out very smoothly. I was delightfully surprised to see them ship out an order I hadn't entirely paid for due to the technical issues during the order. That being said - their service staff was polite, understanding and helpful. Delivery from Germany to Lithuania took a little under 2 weeks and I had to get some placeholder tokens for a time sensitive event, but now that I've got what I wanted - I'm very pleased. Every little piece is accounted for, safely packaged and delivered to a convenient pick-up point. THANKS!
absolutely amazing, friendly and professional service together with wide portfolio of gaming pieces makes this shop the best of its sort I have ever visited. Originally I hesitated to order from here, since I am not from Germany, but Spielmaterial has nice pricing even for international shipments - the purchase has paid off! Thank you Dajana 🙂
A very big variety of choices for make-your-own boardgames. Our order arrived safely (not as fast as I thought it would, though), but we are extremely happy with the products. Keep it up, guys!
Very precise, reliable and helpful customer service for publishers. Discounts are negiotable for bigger quantities, and Spielmaterial search the opportunities to support your business. We have been cooperating continously since six years now.
The international shipping costs too high for the low weight purchases that account as regular mail letters (around 3€ instead of 7€). For me it is absolutely obvious that if you charge per component (sometimes it is just a few cts per piece), I think the shipping costs should be proportional to the weight or number of components, not a flat rate. That is unfair. Plus, I understand that it does not make sense to send just 1 wooden cube for a 5 cts profit but when selling goods that go as low as some cts/piece, a minimum of 5€ worth cart is VERY high if the regular customers' needs are just a few pieces (if it were a large company, it would make sense, but not with regular customers). For instance, the sum of shipping and the 5€ lower cut makes it a 12€ minimum purchase in the case of Spain. It is quite bothering to have to pay that much when I only need a few components and I see myself forced to order things I do not need just so I can cover that unilateral requirement. I just don't see why do I need to buy more if I do not need it. I really hope you could review and adjust the method to more fair numbers for small customers. I know for a fact that at least some of us would order much more often if you did. Thanks!
i have ordered products online from Spielmaterial many times since early 2015 and have always been a happy customer. They have a large array of esoteric bits useful for hobby game developers, many of which are difficult or impossible to otherwise find, and all sorts of "bling" for people who like to customize their tabletop games. Most pieces can be bought by the piece, rather than having to buy a bag or box full of something when one only needs a few of them, and most also have reduced prices when one orders pieces in large quantities. Their site operates equally well in both German an English.
Great selection of board game components, ranging from generic pawn and accessories to specialized resource-tokens and counters. Also stocks blank components for PnP projects and many different containers and storage boxes.
